Case Manager 3 (DDD) - Avondale Arizona
- Department of Economic Security
- Avondale, AZ, USA
- Aug 20, 2026
Job Description
CASE MANAGER 3
Address: Division of Development Disabilities (DDD)
290 E. La Canada Blvd - Avondale, AZ 85323
11526 W. Bell Rd - Surprise, AZ 85378
Salary: $52,000 - $56,000
Grade: 18
Closing Date: November 14, 2025
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!
DES, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager 3. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
Essential Duties and Responsibilities include but not limited to:
• Driving a vehicle to conduct on-site visits to members/families’ homes, school and/or program sites to develop relationships and to discuss service needs and supports
• Developing, writing, reviewing, monitoring, and evaluating Individual Support Plan (ISP) in accordance with mandated timelines and documenting individual progress and concerns, and completing appropriate referrals to community agencies
• Researching community for available resources to meet needs identified in ISP and to inform member of resource options
• Facilitating meetings and program visits to assist with member/family choices; completing referrals for assessed/covered services
• Collaborating with community agencies to provide assistance and support to members and families in crisis
• Mentoring and training new and existing team members in the unit
Knowledge of:
• Health Insurance Portability and Accountability Act (HIPAA)
• Methods, procedures, and techniques used in the development of Individual Support Plans
• Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities
• Principles and practices of case management
Skill in:
• Oral and written communication
• Initiating, developing, and maintaining member service plans
• Interviewing, counseling, and interacting with members and family members
• Problem identification and resolution
Ability to:
• Maintain confidentiality
• Work independently and within diverse teams
• Lead a team of Case Managers and support staff in the absence of the supervisor
• Drive a vehicle
N/A
• Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor Degree in Social Work (SW), OR possess a Bachelor’s degree in Psychology, Special Education or Counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR Candidate must have a minimum of two (2) years’ experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI). For Case Managers who will serve persons who are elderly and/or persons with physical or developmental disabilities and determined to have an SMI the requirement is as follows: One (1) year of case management experience serving elderly and/or persons with physical or developmental disabilities, AND Two (2) years of case management experience serving members determined to have an SMI
• A Bachelor’s degree in Human Service, Behavioral Science or related field AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR Associate degree in Human Service, Behavioral Science or related field AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR have at least three (3) years’ experience working with or for individuals with intellectual or developmental disabilities
• Arizona Level 1 Clearance Card is required
• Candidates for this position shall be subject to a search of the Child Protective Services Central Registry pursuant to A.R.S. § 8-804
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
• This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Welcome to the Arizona Department of Economic Security (DES). DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
DES works to promote enhanced safety and well-being for Arizonans by focusing on three primary goals:
- Strengthening individuals and families;
- Increasing self-sufficiency; and,
- Developing the capacity of communities.
Whether you are an individual who needs help, a potential employee passionate about helping others, or a part of the extensive network of human service professionals throughout Arizona dedicated to improving outcomes for children and families, we look forward to working with you to create a better tomorrow by providing support today.
Our History:
In 1972, The Department of Economic Security (DES) was established by consolidating multiple state agencies to provide an integrated approach to human services.
In 2014, the Arizona Legislature created the Department of Child Safety, which officially moved Child Protective Services out of DES and made it a stand-alone agency.
Today, DES invests approximately $4 billion annually to assist more than 2.9 million Arizonans. Our staff of more than 7,700 team members strive daily to provide timely, accurate and beneficial services to assist those in need.
Our Mission:
The Department of Economic Security makes Arizona stronger by helping Arizonans reach their potential through temporary assistance for those in need, and care for the vulnerable.
True North:
All Arizonans who qualify receive timely DES services and achieve their potential.
Our Values:
- Accountability – We commit to excellence, innovation and transparency.
- Integrity – We are trustworthy, honest and reliable.
- Respect – We appreciate each other, and value those we serve.
- Teamwork – We collaborate with humility, and partner with kindness.
- Diversity – We respect all Arizonans, and honor those in need.
Our Goals:
- Serve Arizonans with integrity, humility and kindness
- Support Arizonans to reach their potential through social services that train, rehabilitate, and connect them with job creators
- Provide temporary assistance to Arizonans in need while they work toward greater self-sufficiency
- Provide children with food, health care, and parental financial support; provide services to individuals with disabilities; and protect the vulnerable by investigating allegations of abuse, neglect, and exploitation
Our work must continually demonstrate these values every day, through our interactions with the public and our fellow colleagues as we focus on building the capacity of the people we serve.
Each Division and every employee of DES must relate these values to their specific work so that they can become a meaningful part of their daily interactions. In this way, we all share ownership of these values and are able to relate them to our vision and our daily work, regardless of our position or job site within DES.
Our Community Partnerships
DES works with community partners statewide to administer programs and services to expand its reach to vulnerable populations. The Division of Aging and Adult Services contracts with dozens of organizations to provide homeless and domestic violence shelter services, resources for older adults, hunger relief through the state’s regional food banks, and other community action programs and services. The Office of Community Engagement collaborates with other community partners that provide similar services to the same populations to provide a comprehensive network of support to Arizonans. This collaboration includes co-locating DES staff within different community organizations to meet clients where they are already going to receive services.