Job Details

Description

About Us: 

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position: 

We are seeking a customer-focused and dependable Parking Ambassador to serve as the frontline representative of our parking operations. This role is responsible for creating exceptional guest experiences while ensuring safe, secure, and efficient parking facility operations. The Parking Ambassador engages with customers at entry and exits, provides vehicle assistance, supports cashier functions, and monitors Parking Revenue Control System (PRCS) performance.

Accountability

• Maintain consistent oversight of assigned areas to ensure operational continuity, safety, and security.
• Conduct parking lot counts and occupancy tracking to support availability management.
• Perform daily inspections of parking facilities to identify hazards, maintenance issues, or suspicious activity.
• Complete accurate daily logs, reports, audits, and documentation.
• Inspect and perform Level 1 troubleshooting of PRCS equipment to minimize downtime.

Communication 

• Greet customers professionally, ensuring a positive first and last impression.
• Provide clear guidance on ticketing, QR code scanning, reservations, and payment options.
• Address customer concerns and complaints promptly and courteously.
• Coordinate with team members, supervisors, and vendor partners to resolve issues efficiently.
• Use Microsoft Outlook, Teams, and Excel to communicate updates and operational reports.

Family 

• Foster a welcoming, respectful, and supportive environment for guests and colleagues.
• Provide comfort and reassurance to customers experiencing vehicle issues or delays.
• Support cashier staff by providing coverage, approvals, and break relief.
• Collaborate with team members to maintain seamless customer service and facility operations.

Exceptional service 

• Deliver outstanding hospitality and customer assistance at entry and exit plazas.
• Assist customers with scanning issues, ticket insertion, payment processing, and reservation validation.
• Help locate vehicles using Parking Guidance Systems or ACE vehicles.
• Provide vehicle assistance including jump starts, tire inflations, and lockout coordination.
• Direct traffic during peak periods to improve flow and reduce congestion.

Profitability 

• Support revenue integrity through cashier approvals, audits, and PRCS monitoring.
• Ensure accurate transaction handling, including manual credit card entries and ISFs.
• Assist with lot closures, redirections, and signage deployment to maximize occupancy efficiency.
• Protect and manage parking assets by securing designated spaces for operational projects.

About YOU:

The ideal candidate will have a strong background in customer service and technology. 

• Minimum 1 year of customer service experience (hospitality, retail, airport, or related field preferred).
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to remain calm, professional, and solution-oriented in high-volume environments.
• Basic mechanical aptitude (jump starts, tire inflations, light troubleshooting).
• Strong technology skills, including proficiency with:

• MS Outlook
• Gmail
• Excel
• MS Teams

• Ability to walk, stand, and work outdoors in varying weather conditions for the scheduled shift duration.

What We Can Offer You for All Your Hard Work (based on eligibility requirements)

• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick 
• Holiday
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.