IT Specialist (DATAMGT)

Summary

This position is located in the Department of Veterans Affairs (VA), Office of Information and Technology (OIT) serving as an IT Specialist (DATAMGT). The primary purpose of the position is to analyze and test the capacity and performance of the VA technical framework.

OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.

Major Duties:

• Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e. Master Incident Management Plan, when applicable.
• Installs and configures hardware, software, and peripheral equipment for system users in accordance with organizational standards.
• Administers accounts, network rights, and access to systems and equipment.
• Manage and configure back-ups and restores in a multi-tiered environment.
• Daily monitoring of the following items relating to SAN NAS and back-up hardware and the relevant software and applications: 1) Performance issues; 2) Hardware failures; 3) Exceeded quotas; and 4) Unexpected growth.
• Serve as project team member or lead supporting efforts of the team and the project manager, documenting progress and status regularly.

Position Description/PD#: IT Specialist (DATAMGT)/PD18326A and PD18327A
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
Telework: ADHOC telework may be authorized at management's discretion.
Travel Required: Up to 5% travel may be required, as needed, for this position.
Work Schedule: Monday - Friday 8:00am - 4:30pm; Tour of duty may be subject to change based on organizational needs.
Compressed/Flexible: May be authorized at management's discretion.
Virtual: This is NOT a virtual position.
Physical Demands: The work is sedentary, but may involve periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty.
Working Conditions: The work area is adequately lighted, heated, and ventilated. The environment involves everyday risks that require normal safety precautions.
Designated Drug Testing Position: Not applicable

Requirements

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• May serve a probationary period.
• A complete application package; Resume, SF-50s, etc.
• Only resumes up to TWO total pages will be accepted. Resumes must be legible so they can be reviewed for position requirements listed in the job announcement. File size must not exceed 5MB.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• This is not a remote position. OI&T has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. This announcement will NOT be used to change duty locations. If selected, and you are a current VA employee, and not on an approved exemption, you will continue to report to your current duty location.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which you will be evaluated for continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct;
• The needs and interests of the agency;
• Whether your continued employment would advance organizational goals of the agency or the Government;
• and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-11 position you must have served 52 weeks at the GS-09 level or for the GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Applicants must meet all requirements when a request is received to fill a vacancy. You may qualify based on requirements described below:

Basic Individual Occupational Requirement GS-11 GRADE LEVEL:
Note: This standard allows eligibility through meeting either the education or experience requirement.

EDUCATION: A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree that provided a minimum of 24 semester hours in one or more of the following fields: computer science, engineering, information science, information systems management, mathematics, statistics, operations research, engineering, or technology management. (Note: If using education to qualify transcripts are required.)

OR

EXPERIENCE: Experience must include IT-related experience that demonstrates each of the following four competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

AND

Specialized Experience: You must possess one year of specialized experience equivalent to at least the GS-09 level. Specialized experience for this position is defined as: assisting with developing, implementing, installing, and configuring IT enhancements related to systems accessibility, software and the administration and management of IT system and databases; managing automated provisioning and patching as well as backup and recovery operations and virtualization technologies; identifying and anticipating system/server performance, availability, capacity, or configuration problems; supporting and assisting in the development of storage architecture.

Basic Individual Occupational Requirement GS-12 GRADE LEVEL:

Experience:Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience, demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience: You must possess one year of specialized experience equivalent to at least the GS-11 level. Specialized experience for this position is defined as: assisting with developing, implementing, installing, and configuring IT enhancements related to systems accessibility, software and the administration and management of IT system and databases; managing automated provisioning and patching as well as backup and recovery operations and virtualization technologies; identifying and anticipating system/server performance, availability, capacity, or configuration problems; supporting and assisting in the development of storage architecture.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Required Documents

How to Apply