Job Description
Closing Specialist III
- Job Identification210772943
- Job CategoryHome Lending Operations
- Business UnitConsumer & Community Banking
- Job ScheduleFull time
Job Description
Help families and communities move forward by ensuring mortgage loans fund smoothly and on time. In this role, your precision and follow-through directly support a positive closing experience for our customers and partners. You will collaborate across teams to clear final conditions, resolve issues, and release funds accurately. If you enjoy detail-driven work with real impact, this is an opportunity to grow your expertise in a high-accountability process.
Job summary
As a Mortgage Funder in our Mortgage Funding team, you ensure loans are ready to fund, conditions are satisfied, and disbursements are completed accurately and on schedule. You will work closely with underwriting, loan officers, and closing partners to resolve outstanding items and keep loans moving to the finish line. You will thrive here if you are organized, responsive, and committed to delivering a great experience for customers and internal stakeholders. Together, we protect quality and compliance while helping borrowers close with confidence.
Job responsibilities
- Review loan files to confirm all required documentation is complete and accurate
- Verify that underwriting and closing conditions are satisfied prior to funding
- Communicate with loan officers, underwriters, and closing agents to resolve issues and discrepancies
- Calculate final disbursement amounts and balance figures to support accurate funding
- Authorize and release funds to the appropriate parties in accordance with policy and applicable requirements
- Perform quality control checks to maintain accuracy and integrity throughout the funding process
- Maintain clear, organized records of funding activity, decisions, and communications
- Provide timely, professional service to internal teams and external partners to support on-time closings
Required qualifications, capabilities, and skills
- High school diploma or equivalent
- 2 years of experience in mortgage funding, mortgage processing, or mortgage closing support
- Working knowledge of mortgage lending processes and applicable regulatory requirements
- Demonstrated ability to review documents and data with strong attention to detail
- Proven organizational skills, including ability to manage multiple files and competing deadlines
- Clear written and verbal communication skills for resolving issues with internal and external stakeholders
- Ability to work independently while collaborating effectively within a team environment
- Proficiency with mortgage-related software and Microsoft Office applications
- Ability to work overtime as needed to meet funding deadlines
Preferred qualifications, capabilities, and skills
- Experience coordinating funding with closing agents and settlement partners
- Experience performing funding-related quality control or audit checks in a high-volume environment
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Description
Do you have a passion for helping customers, building relationships, and delivering extraordinary customer service? We're looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers.
From a personal standpoint, you'll also have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in our Branch Banking team, you’ll take a lead role in delivering an outstanding experience to Chase customers. You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. You’ll contribute to the success of the branch by:
- Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations
- Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
- Partnering with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
- Adhering to policies, procedures, and regulatory banking requirements
Requirements
- Deliver exceptional customer experience by acting with a customer-first attitude
- Demonstrate ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships
- Exude confidence with clients when sharing product knowledge and solutions
- Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs
- Strong desire and ability to influence, educate, and connect customers to technology
- Possess drive, initiative, and knowledge to provide financial options for customers using a consultative approach
- Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our One Chase products work together
- Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
- Professional, thorough, and organized with strong follow-up skills
- Engage and partner with team members and other lines of business to offer most appropriate products
Qualifications
- At least one year experience in:
- Retail banking sales, or
- Financial services sales, or
- Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
- College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
- Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 120 days of hire
- Ability to work branch hours, including weekends and some evenings
- Compliance with Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx
Geoff Partridge
The firm is built on the foundation of more than 1,200 predecessor institutions that have come together through the years to form today's company.
We trace our roots to 1799 in New York City, and our many well-known heritage firms include J.P. Morgan & Co., The Chase Manhattan Bank, Bank One, Manufacturers Hanover Trust Co., Chemical Bank, The First National Bank of Chicago, National Bank of Detroit, The Bear Stearns Companies Inc., Robert Fleming Holdings, Cazenove Group and the business acquired in the Washington Mutual transaction. Each of these firms, in its time, was closely tied to innovations in finance and the growth of the U.S. and global economies.