Job Description
Customer Service Specialist
- Job Identification8103
- Job CategoryService Delivery
- Posting Date08/12/2026, 01:39 PM
- Degree LevelNo Formal Education
- Job ScheduleFull time
- Locations Phoenix, AZ, United States
- Driving requirementsCompany/Customer Vehicle (or Fleet)
- Relocation OptionRelocation not available
- Sign-on BonusNo
Job Description
Location: Phoenix, AZ | Schedule: Monday-Friday, 8:00 AM-5:00 PM | Onsite
Join Ricoh's Onsite Service TeamAre you customer-focused, dependable, and eager to learn? Ricoh is seeking a Field Representative I to support production print and mail operations at a long-term client site. This is a hands-on role ideal for someone who enjoys variety, working with technology, and providing excellent customer service.
What You'll Do- Operate production print, copying, and mail processing equipment
- Sort, scan, distribute, and deliver mail throughout the client site
- Drive a company vehicle to support mail and delivery operations
- Complete print finishing, binding, and quality control tasks
- Handle shipping and receiving activities
- Respond to customer requests and provide exceptional service
- Maintain equipment, supplies, and organized work areas
- Support special projects and additional site services as needed
- High school diploma or GED
- Customer service experience and strong communication skills
- Basic computer skills, including Microsoft Office
- Ability to learn new equipment and processes
- Team-oriented, professional, and dependable
- Valid driver's license with an acceptable driving record
- Ability to lift up to 50 lbs. and remain active throughout the workday
- Paid training provided
- No print or mail industry experience required
- Opportunity to develop technical and customer service skills
- Collaborative team environment with a valued onsite client
- Stable Monday-Friday schedule
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Since our beginning in 1962, we've been on the forefront of workplace innovation. Back then, that meant creating the first office fax machine, enabling people to work smarter, better and faster than ever before. Today, we're empowering digital workplaces, which means connecting people to information, faster and more conveniently than ever before. We'll help you to improve employee productivity, better serve your customers, and grow your business. As for tomorrow, that vision is already taking shape in our minds and labs. And as digital workplaces continue to change the way we work, our imagination will continue to help you work smarter.
Ricoh USA, Inc. at a glance
Ricoh USA is an information management and digital services company.
As part of a global leader, we create competitive advantage for over 1.4 million businesses, including 84% of the Fortune 500.
We bring people, processes and technology together to solve problems for companies large and small.
At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before. We harness the power of information and unlock potential.