The Install Coordinator is a key driver of our customer experience, ensuring every project moves smoothly from sale to installation. This role serves as the communication hub between customers, sales representatives, and vendors—bringing organization, attention to detail, and proactive problem-solving to every order. By managing materials, schedules, and updates, the Install Coordinator helps turn promises made in the field into successful, on-time installations that exceed customer expectations.
This position is remote, however you MUST be based in a state where we are operating.
What You’ll Do
Coordinate and schedule customer installations, ensuring all requirements are met for a successful install
Maintain clear and timely communication with customers regarding order status, next steps, and scheduling
Collaborate with sales representatives to resolve incomplete or unclear order information
Support sales reps in real time by answering questions and assisting with scheduling in-stock doors while they are onsite with customers
Communicate regularly with vendors, sales teams, and customers to ensure smooth order fulfillment
Spend most of your day on the phone coordinating orders, schedules, and updates
What You’ll Bring
Strong written and verbal communication skills
High attention to detail with the ability to manage data entry accurately
Proven problem-solving and negotiation skills
Comfort working independently as well as collaboratively with cross-functional teams
Flexibility to work extended hours when project demands require it
Proficiency with computer systems and software; experience with ServiceTitan is a plus
Working knowledge of Microsoft Office (Word, Excel, Outlook)
Ability to multitask across multiple systems and applications simultaneously
Key Attributes for Success
Exceptionally organized with a strong sense of ownership and accountability
Customer-focused mindset with the ability to build rapport and trust
Comfortable and confident communicating by phone throughout the day
Proactive self-starter who anticipates issues and resolves them efficiently
Adaptable and calm under pressure in a fast-paced, deadline-driven environment
Strong team player who enjoys supporting sales and operations for shared success
Benefits and other cool stuff:
· Medical, dental, vision, 401K
· Paid Time Off
· Weekly Pay
· Internal Promotion opportunities
· Company swag
A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
