Dispatch Supervisor I (Aviation Department) - Phoenix Arizona

Phoenix Sky Harbor International Airport (PHX) welcomed over 52 million passengers in 2025, making it one of the busiest airports in the country and a key economic driver for the nation's fifth-largest city. PHX is the primary airport within the Phoenix Airport System, which also includes Deer Valley and Goodyear airports, operated by the City of Phoenix Aviation Department. Collectively, the system contributes more than $44 billion in annual economic impact.

The Aviation Dispatch Supervisor I provides supervisory and technical support within the Airport Command Center (ACC). This role oversees the intake, documentation, and communication of major departmental information during an assigned shift. The ACC operates 24/7 year-round; therefore, night, weekend, holiday, and rotating shift work are required.

Essential functions include:  

• Order and manage equipment and supplies.
• Handle escalated calls and resolve customer concerns.
• Supervise aviation dispatch personnel involved in call-taking and dispatch operations.
• Schedule, assign, train, and evaluate Aviation Dispatchers.
• Monitor critical systems and troubleshoot technical applications and communications equipment.
• Assist in developing and delivering initial and ongoing training for Aviation Dispatchers.
• Provide exceptional customer service while demonstrating integrity, innovation, efficiency, and fiscal responsibility.
• Review and maintain working knowledge of the Airport Operations Manual, Aviation Emergency Operations Center (AEOC) procedures, and emergency response protocols.

• Knowledge of FAA Part 139 and TSA regulations.
• Understanding of supervisory principles and personnel administration.
• Ability to conduct physical inventories of equipment and supplies.
• Strong verbal communication skills in English across various settings.
• Ability to observe and analyze information to determine compliance with operating or safety standards.
• Familiarity with City of Phoenix procedures, departmental SOPs, and FAA safety and security regulations related to airside and landside operations.

Pay Range: $28.04 to $41.42 per hour.

Hiring Range: $28.04 to $37.58 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 049. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit. 

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.  

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits

• Three years of recent, progressively responsible experience as an Aviation Dispatcher with proficiency in using radio systems, multi-line phones, automatic switchboards, paging, monitoring devices and other associated technology.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers. 
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

The minimum qualifications listed above, plus:

• One or more years of frontline (including out-of-class) supervisory experience.
• Two or more years of public safety dispatch experience.
• Two or more years of training and onboarding new personnel.
• Two or more years of high-volume telephonic customer service experience.
• Two or more years in aviation operations, public safety, or emergency response.
• Experience leading small teams or coordinating project tasks to support operational objectives.
• Experience with FAA Part 139 and TSA regulations
• Experience with mentoring or coaching peers, contributing to employee development and team cohesion.
• Experience participating in emergency drills, tabletop exercises, or basic incident management activities.
• Experience with managing competing priorities in a fast-paced, multi channel communication environment.
• Experience drafting or updating operational procedures, training materials, or workflow guides.
• Associate or bachelor's degree preferred.

Recruitment closes November 2, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Aviation Dispatch Supv I, JC:24110, ID# 63070, 10/20/2026, USM, GO, Benefits:007

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.