Desktop Support Specialist - Phoenix Arizona
- 22nd Century Technologies Inc.
- Hybrid (Phoenix, AZ, USA)
- Oct 21, 2026
Job Description
Desktop Support Specialist#26-37230
2 openings
Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday 8-5 pm. Alternate work schedules may be acceptable but not guaranteed.
Responsibilities will include but not limited to:
• Responding to helpdesk tickets in a large enterprise environment
• Will procure and issue mobile phones to employees.
• Supporting and troubleshooting cellular devices, tablets, and laptops.
• Enroll each mobile device into an MDM solution.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Perform audits related to mobile devices such as no usage, hardware inventory, etc.
• Participate in afterhours/weekends on call rotation
JOB REQUIREMENTS
• Experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Mobile device support knowledge.
• Experience with Remedy helpdesk software.
• Experience with Microsoft Intune
• Experience providing technical support for mobile applications in a network environment.
• Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• The successful candidate must pass a Federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver's license with a clean record.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 5,200+ people including 700+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 16 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 39 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.