Dispatcher - Phoenix Arizona

• Location: Phoenix, AZ
• Department: Dispatch
• Pay: $13.50- $23 per hour (includes bonus structure based off KPI performance)

Primary Purpose: A Dispatcher maximizes daily service capacity by building efficient routes and proactively communicating with technicians and customers.

Responsibilities: (This list may not include all the duties assigned)

• Routing and dispatching technicians to locations according to predetermined schedules, customer requests or immediate needs.
• Building relationships with technicians to better understand what motivates them.
• Communicating with technicians and customers throughout the day via telephone, text messaging and email.
• Focus on 1 call resolution whenever possible in order to provide our customers with a 5-star experience.
• Perform additional duties as required

Basic Position Requirements:

Abilities:

• Excellent communication skills to collaborate with others under any type of condition.
• Excellent clerical and organizational skills to keep track of schedules and routes.
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting events happening at the same time.
• Ability to relay information in a fast-paced environment.
• Ability to be persuasive with customers when necessary.
• Managing the dispatch board for cancellations and schedule changes.
• Managing the dispatch board for cancellations, schedule changes.

Knowledge:

• Strong knowledge Computer systems and software 
• Knowledge in google search, and Navigation systems is a      plus
• Experience with Microsoft Office including Word, Excel,      & Outlook
• Multi-tasking through systems and applications,      accessing multiple tabs

Training Required:

• On-site Dispatch training

Supervisory Responsibilities: N/A

Working Conditions:  

• Must be able to sit for long periods of time in front of a computer screen.
• Must be able to work various shifts during the hours of 4am-830pm M-F, 4am-8pm Sat, 430pm-6pm Sun.

Equipment / Tools:

• Video camera, personal computer, headset

Benefits:

• PTO/Sick time
• Health, Dental, Life, Vision Insurance
• Growth opportunity and career path