Correctional Records Technician - Phoenix Arizona

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking a detail oriented and customer service minded individual to perform clerical work of average difficulty regarding inmate records.

- Sorts, posts, replaces, and copies large volumes of documents and information in offender files in a timely and accurate manner
- Prepares offender locations and status documents for use by supervisors and managers in preparation of reports
- Processes incoming and outgoing mail, date stamp, and sort mail to appropriate locations
- Keeps logs of all incoming and outgoing faxes
- Creates and organizes files of all offenders going to various prisons throughout Arizona
- Operates automated data storage, retrieval equipment, computer, copy machine, and faxes
- Performs manual processes to obtain or input information in offender files
- Searches files to locate and retrieve requested information
- Researches files to provide routine information to authorize agency staff and all law enforcement representatives
- Provides responses to phone inquiries by utilizing the Arizona Correctional Information System (ACIS) for correct responses
- Maintains file records and documents, locates, and responds to inquiries
- Gathers and prepares routine information from case records and other sources for transmittal to Central Office Records (COR)
- Creates spreadsheets on all offender arrivals and movement
- Responds to telephone inquiries
- Attends staff meetings under the direction of the supervisor
- Receives and provides information pertinent to the work activities and systems
- Attends all mandatory training
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge of:
- Office practices and procedures
- Laws, rules, policies, and procedures governing offender files and documents
- Sort, post, and file offender documents and information in offender institutional files
- Automated/manual storage and retrieval techniques and equipment
- Numerical and digital filing systems
- Basic office equipment including fax, copier, and telephone
- Proper grammar and spelling
- Computers and various software programs, including Microsoft Office and Google

Skill in:
- Rules, regulations, ADCRR policies, and procedures as they apply to offender records
- Written and verbal communication
- Establishing and maintaining interpersonal relationships
- Customer service
- Office procedures, practices, and techniques
- Attention to detail

Ability to:
- Operate various office equipment, including computers, faxes, phones, scanners, and copiers
- Learn to use the Arizona Corrections Information System (ACIS)
- Learn to apply the laws, rules, and policies governing offender files
- Learn through repetition, practice, and on the job training
- Follow both verbal and written guideline
- Work in a prison environment

- High School Diploma or GED

Employment is contingent on the selected applicant passing a background investigation and drug test.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.
Current ADC Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.