DISPATCH MANAGER

This position will be for the Marco and Mardian Family of Companies. Marco Crane & Rigging Co. is an established Crane company since 1956. Marco Crane has maintained its number one market share in Arizona, ranking in the top 20 in the U.S. and the top 50 in the world. Marco Crane, along with Marco Rigging, Mardian Concrete Pump Co., Mardian Equipment, and Mardian Transportation, has over 200 employees and operates in five different states in the Western U.S.

Our Corporate Office is located in the heart of Phoenix, Arizona.  We also have locations in Tucson, Flagstaff, San Diego, Yuma, and Salt Lake City. 

At the Marco/Mardian companies, we offer an environment that provides our employees a world of opportunity, yet a small enough company that YOU can immediately make a difference! Our business is built on service and exceeding customer expectations. 

We are currently seeking a dynamic individual to join our team as a Dispatch Manager.

As an added bonus, we offer a business casual environment! Ideally, we are seeking a local candidate.

Responsibilities:

• Assist in overseeing timely invoicing.
• Verify billing documents
• Run and Manage Open Shippers Report
• Run and manage Missing ticket Report
• Ensure that Dispatch report is updated daily.
• Work with managers and operators to ensure that all paperwork is correctly processed and turned in on a timely basis.
• Work with sales and manage getting purchase orders.
• Ensure that permit inspections are kept current and up to date.
• Train and familiarize on reviewing repairs invoices as backup for Operation Managers
• Assist in analyzing the direct and indirect reports
• Manage and supervise the squawk process, maintaining a schedule and follow-up system.
• Work with individual dispatchers to increase efficiency and flow of daily duties, as well as cross train with different companies.
• Back up Dispatcher for employees that are sick or taking PTO days.
• Responsible for the management and direction of the day-to-day operations.
• Ensure effective inside sales, dispatch, order-taking and sales administration are performed.
• Supervise the dispatchers to make sure related processes and systems are executed in a manner consistent with Company policy and best practices.
• Provide scheduling and logistics support to the field employees.
• Partner with cross-functional departments to accomplish mutual objectives.
• Build trust with internal and external customers.
• Maintain and improve order entry and dispatch systems and procedures to provide on-time delivery and effective communication with customers and internal personnel.
• Attend Company and departmental meetings as directed
• Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas
• Participate in ongoing training, development, and certifications.
• Assist with after-hours and weekend calls and logistics
• BE A WORKING MANAGER!
• Other duties as assigned.

Qualifications

• 7+ years of related experience to include supervision, within the same industry is a plus
• Know and adhere to all DOT regulations
• Excellent customer service skills – dedicated to meeting the expectations of internal and external customers, with a focus on unparalleled service
• Flexible and able to balance shifting priorities to meet deadlines
• Strong problem-solving and analytical skills, and the desire to seek solutions
• Excellent leadership skills - must be able to motivate others and provide complete, direct, and actionable feedback
• Exhibit strong organizational skills and use resources effectively and efficiently
• Commitment and willingness to devote great effort and time in order to reach goals
• Strategic business focus and ability to anticipate future consequences and trends accurately
• Ability to make decisions in a timely manner, sometimes with incomplete data and under tight deadlines and pressure
• Proficient with Microsoft applications, specifically Excel, as well as industry-related dispatching software
• If an offer is made, be able to pass a drug and alcohol screen

Benefits Available:

We offer excellent benefits, which include:

• Competitive Salary
• Medical, Dental, and Vision Health Insurance Benefits
• 8 Paid Holidays per Year
• 10 Vacation Days + 2 Personal Days per Year – Accrual-Based Benefit
• 5 Sick Days per Year for Employees – Accrual-Based Benefit
• 401(k) Plan with discretionary Company Match – 30-day auto enrollment
• Health Savings Account and Flexible Spending Account (depending on which medical plan you choose)

As a bonus, we offer a business casual environment! Ideally, we are seeking a local candidate.