Customer Service (Banking) - Phoenix Arizona

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As an Administrative Support Associate you will support Auto and Property Claims Operations and perform administrative activities for projects and programs.

Within defined guidelines and framework, provides routine support services to assigned unit and performs administrative activities for projects and programs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio and Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Performs routine administrative activities to include ordering supplies, making copies and maintaining, sorting and filing records.

• Prepares standard paperwork such as correspondence, forms, bills, statements, receipts or other documents using established procedures.

• Ensures office equipment is properly maintained and serviced.

• Protects operations by maintaining and keeping confidential information confidential.

• Uses all Microsoft Office Products, such as, Word, Power Point, Excel, Access, and Outlook, to service the organization with databases, meeting recordings, audits, and any correspondence.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma OR General Equivalency Diploma.

• Up to 1 year of related experience in clerical or administrative support work.

• Proven ability to handle critical and confidential materials/ information.

• Knowledge of a variety of computer software applications, like Microsoft Word, Excel, Access, PowerPoint, SharePoint, and Outlook.

• Knowledge of office procedures such as accounting, scheduling, filling, sorting.

• Ability to be flexible, multi-task, prioritize, and balance multiple activities simultaneously in a fast-paced, changing environment.

• Familiar with standard business concepts, practices and procedures within administrative support.

What sets you apart:

• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment.

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail

• Experience providing administrative support to P&C claims operations.

• Excel certification

• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 43,680.00 - $ 59,980.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.