Customer Service Representative (Electrical/Construction) - Phoenix Arizona
- Wesco
- Phoenix, AZ, USA
- Apr 10, 2026
Job Description
Customer Service Representative - ( Electrical/ Construction )
Phoenix, AZ, United States (On-site)
Job Info
- Job Identification24188
- Job Category Sales Support
- Locations 3425 E Van Buren St, Phoenix, AZ, 85008, US(On-site)
- Job Schedule Full time
Job Description
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
- High School Degree or Equivalent required
- Associates’ Degree (U.S.)/College Diploma (Canada) preferred
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-SC1
- Compensation Details$20.21 - $25.26 Per Hour
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.
About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Geoff partridge
About Wesco
The New Wesco: Endless Possibilities
We believe life should run smoothly. Every hour, every day, all around the globe. Our people create a world that you can depend on. As a leading global supply chain solutions provider, we use inspiration to drive innovation. Drawing on our unique skills and expertise, we build tangible solutions to transform the way you do business.
OUR MISSION
We build, connect, power and protect the world.
For people who drive productivity and progress, Wesco will always meet your challenges with the right expertise, supplying the innovation and solutions that keep our world running and advancing.
OUR CUSTOMER PROMISE
Ingenuity delivered.
Wesco is committed to continually bringing the problem solving and innovative thinking that you have come to rely on to solve your most important supply chain challenges. We work hard to be your trusted strategic partner to ensure the highest levels of customer service and operational excellence.
Work at Wesco
Working at Wesco is choosing to build more of yourself into your career. So, while you focus on building, we focus on you. You want to be somewhere that embraces your skills and personal passions. At Wesco, you define your path. We provide the environment where you can be you, be the difference and be your best.
Inclusion and Diversity
At Wesco, people are our greatest asset. We strive to create an environment where each member of our team is valued for their unique experiences and contributions.
Investor Relations
We are investing in digital capabilities that will transform our business and lead the evolution of our industry. Combined with favorable secular trends, Wesco’s opportunity to grow, increase profitability and create more value is greater than ever before.
A Legacy of Innovation
Wesco is commemorating its 100th year, the second anniversary of its transformational combination with Anixter and honoring all of the entities that have joined forces to form the new Wesco.
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