Customer Solutions Specialist - Phoenix Arizona
- Chromalloy Gas Turbine LLC
- Phoenix, AZ, USA
- Jan 30, 2026
Job Description
Customer Solutions Specialist
Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.
Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.
Video: What We Do
If you're passionate about building lasting customer relationships and driving their success, then this is your opportunity.
Thrive in a dynamic, collaborative environment where teamwork fuels creative problem-solving and exceeding expectations is the norm. Become a champion for our customers, going the extra mile to ensure their satisfaction through proactive communication, insightful solutions, and unwavering dedication.
- Customer Champion: Own relationships, drive satisfaction, act as "Voice of the Customer," resolve complex issues.
- Efficient Problem Solver: Maintain professionalism, find timely solutions, follow up for resolution, build positive rapport.
- Data Guardian: Ensure accurate records, maintain sales & customer data integrity, adhere to compliance requirements.
- Collaborative Operator: Work seamlessly with production, procurement, etc., to meet project deadlines.
- Continuous Improvement Advocate: Identify process improvements, embrace lean principles, drive customer experience enhancements.
- Team Player: Effectively participate in a collaborative environment, promote company goals with a positive attitude.
- Quality Guardian: Ensure compliance with quality control standards and company policies.
Qualifications:
- Associate's Degree along with 2 years of work experience in a customer service or account manager role, preferably in aerospace or manufacturing
- Strong organizational and time management skills
- A passion for customer service and exceeding expectations
- Ability to work independently and as part of a team
- Strong computer skills (experience in customer relationship management (CRM) software preferred
- Bachelor's degree preferred
Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability.
Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.
If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy's determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.
In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/
- Job Family Customer Service
- Job Function General Customer Service
- Pay Type Salary
- Employment Indicator Regular
- Phoenix, AZ, USA
Chromalloy maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. Please note that depending on the specific position, you may be required to pass additional medical tests, background checks, and/or other requirements.
Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Sexual harassment, or any other kind of harassment, will not be tolerated. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.
FOR OVER 70 YEARS, CHROMALLOY HAS BEEN ENGINEERING ADVANTAGES FOR CUSTOMERS WHO RELY ON US TO DELIVER ADVANCED REPAIRS AND FAA-APPROVED PMA PARTS.
Chromalloy’s work as a leading independent provider of critical, high-value parts helps to diversify the global supply chain and foster healthy competition, making us an invaluable complement to the OEMs. We relentlessly challenge what’s possible because we know that more options can only drive our industry forward and allow us to better serve our aerospace, energy, and military customers.
Chromalloy’s innovation is rooted in our technical investments and industry-leading expertise, but it doesn’t stop there. We also strive to work as a true strategic partner, turning every customer challenge into an opportunity for us to discover new ways to add value.