2 escalations specialist jobs found

Job # R202680798 Lead Customer Care Specialist (Manheim) Phoenix, AZ - 4615 E Elwood St Suite 400 Job Level: Individual Contributor Job Category: Customer Care Group H ybrid work Cox Division:  Cox Automotive  Type:  Full time, Day  Travel:  No  Additional locations: United States Of America, Atlanta, GA - 6205 Peachtree Dunwoody Rd Bldg B The Lead Customer Care Specialist provides leadership and operational support to a team of Customer Care Specialists, ensuring exceptional customer experience across all contact channels. This role combines advanced technical support, and continuous improvement responsibilities. The Team Lead serves as the first point of contact for frontline agents, resolves complex escalations, and partners with cross-functional teams to enhance processes, tools, and training. PRIMARY DUTIES/KEY RESPONSIBILITES...

Claim Specialist-Auto/Property-Hybrid Tempe, Arizona Claims and Investigation Regular Full Time 39109 Job Description Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!  Khakis optional... Grow Your Skills, Grow Your Potential Responsibilities Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes: Investigating, evaluating, negotiating, and settling claims Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or...