$89,508 - $116,362 yearly
Department of Veterans Affairs
Prescott, AZ
IT Specialist
Department of Veterans Affairs
Deputy Assistant Secretary for Information and Technology
Office of Information Technology
Summary
The position is located in the Pacific - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.
Duties
Major Duties:
Diagnose and resolves problems in response to IT reported incidents. Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.
Document and provide feedback on trends associated with customer support, including viable recommendations for improvement.
Provide support for technology endpoints (personal computers,...