2 automotive jobs found

Job # r202563405 Customer Care Specialist II Phoenix AZ Job Level: Individual Contributor Job Category: Customer Care Group Remote workJob Level: Individual Contributor Cox Division:  Cox Automotive  Type:  Full time, Day  Travel:  No CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH AND LIVE IN PHOENIX, AZ. Key Responsibilities: Proficient in all knowledge base requirements. Manage high volume of inbound calls, emails and SMS. Identify client needs, research issue and provide solutions and/or alternatives. Meet and/or exceed quality guidelines and key performance criteria. Work across the organization as needed to resolve client requests. Effectively communicate how to use any of our customer facing tools. Perform other task and duties as requested by management. Become proficient in all platforms, systems, and tools used to...

Job # R202680798 Lead Customer Care Specialist (Manheim) Phoenix, AZ - 4615 E Elwood St Suite 400 Job Level: Individual Contributor Job Category: Customer Care Group H ybrid work Cox Division:  Cox Automotive  Type:  Full time, Day  Travel:  No  Additional locations: United States Of America, Atlanta, GA - 6205 Peachtree Dunwoody Rd Bldg B The Lead Customer Care Specialist provides leadership and operational support to a team of Customer Care Specialists, ensuring exceptional customer experience across all contact channels. This role combines advanced technical support, and continuous improvement responsibilities. The Team Lead serves as the first point of contact for frontline agents, resolves complex escalations, and partners with cross-functional teams to enhance processes, tools, and training. PRIMARY DUTIES/KEY RESPONSIBILITES...