$24.23 - $36.35 hourly
Cox Communications
Hybrid (Phoenix, AZ)
Job # R202680798
Lead Customer Care Specialist (Manheim)
Phoenix, AZ - 4615 E Elwood St Suite 400 Job Level: Individual Contributor Job Category: Customer Care Group H ybrid work
Cox Division: Cox Automotive
Type: Full time, Day
Travel: No
Additional locations:
United States Of America, Atlanta, GA - 6205 Peachtree Dunwoody Rd Bldg B
The Lead Customer Care Specialist provides leadership and operational support to a team of Customer Care Specialists, ensuring exceptional customer experience across all contact channels. This role combines advanced technical support, and continuous improvement responsibilities. The Team Lead serves as the first point of contact for frontline agents, resolves complex escalations, and partners with cross-functional teams to enhance processes, tools, and training.
PRIMARY DUTIES/KEY RESPONSIBILITES...