$17.74 - $26.59 hourly
Cox Communications
Phoenix, AZ
Job # r202563405
Customer Care Specialist II
Phoenix AZ Job Level: Individual Contributor Job Category: Customer Care Group Remote workJob Level: Individual Contributor
Cox Division: Cox Automotive
Type: Full time, Day
Travel: No
CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH AND LIVE IN PHOENIX, AZ.
Key Responsibilities:
Proficient in all knowledge base requirements.
Manage high volume of inbound calls, emails and SMS.
Identify client needs, research issue and provide solutions and/or alternatives.
Meet and/or exceed quality guidelines and key performance criteria.
Work across the organization as needed to resolve client requests.
Effectively communicate how to use any of our customer facing tools.
Perform other task and duties as requested by management.
Become proficient in all platforms, systems, and tools used to...