3 escalations specialist jobs found in Goodyear, AZ

Job # R202680798 Lead Customer Care Specialist (Manheim) Phoenix, AZ - 4615 E Elwood St Suite 400 Job Level: Individual Contributor Job Category: Customer Care Group H ybrid work Cox Division:  Cox Automotive  Type:  Full time, Day  Travel:  No  Additional locations: United States Of America, Atlanta, GA - 6205 Peachtree Dunwoody Rd Bldg B The Lead Customer Care Specialist provides leadership and operational support to a team of Customer Care Specialists, ensuring exceptional customer experience across all contact channels. This role combines advanced technical support, and continuous improvement responsibilities. The Team Lead serves as the first point of contact for frontline agents, resolves complex escalations, and partners with cross-functional teams to enhance processes, tools, and training. PRIMARY DUTIES/KEY RESPONSIBILITES...

Job # R202678262 Document Agent (Manheim) 201 N 83rd Ave, Tolleson, Arizona Job Level: Individual Contributor Job Category: Vehicle Operations Hybrid work Cox Division:  Cox Automotive  Type:  Full time, Day  Travel:  No ***  This position requires working onsite at an auction location a minimum of twice per month and visiting dealerships within the assigned territory a minimum of four times per month. Candidates must reside within commuting distance to the following territory:   Phoenix, Northern Arizona The Dealer Services Specialist II embodies a One Manheim mindset, facilitating client interactions across various Manheim channels and locations. The specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs. This role requires navigating a complex and competitive matrix...

R202560953 Customer Care Specialist I (Manheim) Job Category:  Customer Care Group Job Level:  Individual Contributor Division:  Cox Automotive Location: 201 N 83rd Ave, Tolleson, Arizona Apply Now Description General Responsibilities: The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on...