$16.15 - $24.23 hourly
Cox Communications
Hybrid (Tolleson, AZ, USA)
R202560953
Customer Care Specialist I (Manheim)
Job Category: Customer Care Group
Job Level: Individual Contributor
Division: Cox Automotive
Location:
201 N 83rd Ave, Tolleson, Arizona
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Description
General Responsibilities:
The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
May work across other departments to train on...