ResCare Community Living

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Works with Project Director and Supervisors to develop and implement corrective action plans as needed
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy
• Documents that case managers are performing timely and accurate case management activities in all required systems
• Ensures that performance reviews of caseload conform with State guidelines on all outlined indicators
• Provides monitoring reports to senior management and keeps senior management informed as to the status of program case management and performance
• Performs other duties as assigned

• Bachelor’s Degree in human services related field and two years case management experience preferred
• Valid Driver’s license in good standing with current automobile insurance
• Directly related work experience in quality control or performance monitoring
• Familiarity with applicable federal, state and local laws and regulations
• Accustomed to complex, fast-paced and confidential work environment
• Excellent written and verbal communication skills
• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Expereince working with people who have Developmental Disabilities is a plus, but not a deciding factor.