15 escalations specialist jobs found

Escalations Specialist Spanish, Global Security Organization (GSO) Job ID: 2836408 | Amazon.com Services LLC     DESCRIPTION Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement,...

Escalations Specialist Japanese, Global Security Organization (GSO) Job ID: 2835099 | Amazon.com Services LLC     DESCRIPTION Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement,...

Escalations Specialist Turkish, Worldwide Operatons Security (WWOS) Job ID: 3063212 | Amazon.com Services LLC     DESCRIPTION Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique...

Job # R202680798 Lead Customer Care Specialist (Manheim) Phoenix, AZ - 4615 E Elwood St Suite 400 Job Level: Individual Contributor Job Category: Customer Care Group H ybrid work Cox Division:  Cox Automotive  Type:  Full time, Day  Travel:  No  Additional locations: United States Of America, Atlanta, GA - 6205 Peachtree Dunwoody Rd Bldg B The Lead Customer Care Specialist provides leadership and operational support to a team of Customer Care Specialists, ensuring exceptional customer experience across all contact channels. This role combines advanced technical support, and continuous improvement responsibilities. The Team Lead serves as the first point of contact for frontline agents, resolves complex escalations, and partners with cross-functional teams to enhance processes, tools, and training. PRIMARY DUTIES/KEY RESPONSIBILITES...

JOB SUMMARY: This position is responsible for providing case management assistance to the Department of Child Safety Specialists. Alternative work hours may be required, including overtime, weekends and holidays at the discretion of the supervisor. Candidates who are successfully employed as Case Aide for five (5) years will be eligible to apply for a promotional opportunity to a DCS Specialist Position, grade 16 ($34,978/annually). JOB DUTIES: - Supervises visitation meetings among clients (natural parents and children) to ensure compliance - Assists DCS Case Managers with filing, disclosers, packets, case notes, etc. - Enters case notes into Children’s Information Library and Data Source (CHILDS) system - Drives on state business - Assists clients with application processes as needed - Provides other clerical support - Transports children to scheduled appointments - Participates in a variety of meetings and/or client hearings, as...

Customer Care Specialist Phoenix, AZ, United States   (On-site)     Job Info Job Identification 34018 Job Category Operations Job Description As a Specialist - Customer Care, you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy, and Customer Care’s standard operating procedures. Responsibilities:...

Small Business Support Specialist 1 - Tempe, AZ   CategorySales & Relationship Management Job Id2026-0025113 Location Tempe, AZ, United States Job Type Full time   At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.   Job Description The Small Business Support Specialist is responsible for providing high-quality...

JOB SUMMARY: This position is responsible for providing case management assistance to the Department of Child Safety Specialists. Alternative work hours may be required, including overtime, weekends and holidays at the discretion of the supervisor. Candidates who are successfully employed as Case Aide for five (5) years will be eligible to apply for a promotional opportunity to a DCS Specialist Position, grade 16 ($34,978/annually). JOB DUTIES: - Supervises visitation meetings among clients (natural parents and children) to ensure compliance - Assists DCS Case Managers with filing, disclosers, packets, case notes, etc. - Enters case notes into Children’s Information Library and Data Source (CHILDS) system - Drives on state business - Assists clients with application processes as needed - Provides other clerical support - Transports children to scheduled appointments - Participates in a variety of meetings and/or client hearings, as...

Job # R202678262 Document Agent (Manheim) 201 N 83rd Ave, Tolleson, Arizona Job Level: Individual Contributor Job Category: Vehicle Operations Hybrid work Cox Division:  Cox Automotive  Type:  Full time, Day  Travel:  No ***  This position requires working onsite at an auction location a minimum of twice per month and visiting dealerships within the assigned territory a minimum of four times per month. Candidates must reside within commuting distance to the following territory:   Phoenix, Northern Arizona The Dealer Services Specialist II embodies a One Manheim mindset, facilitating client interactions across various Manheim channels and locations. The specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs. This role requires navigating a complex and competitive matrix...

Claim Specialist-Auto/Property-Hybrid Tempe, Arizona Claims and Investigation Regular Full Time 39109 Job Description Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!  Khakis optional... Grow Your Skills, Grow Your Potential Responsibilities Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes: Investigating, evaluating, negotiating, and settling claims Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or...

AHS Bilingual Specialist - Portuguese Job ID: 2788240 | Amazon.com Services LLC     DESCRIPTION This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the...

Bilingual AHS Specialist - Spanish Job ID: 2703389 | Amazon.com Services LLC   DESCRIPTION This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's...

AHS Specialist Job ID: 2642696 | Amazon.com Services LLC   DESCRIPTION This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they...

Healthcare Associate, Amazon One Medical Customer Care Job ID: 3104716 | 1Life Healthcare, Inc.     Description Amazon One Medical is a human-centered, technology-powered primary care organization dedicated to making high-quality healthcare more accessible, affordable, and convenient. We deliver care through a national network of 214 medical offices across more than 20 U.S. markets, alongside 24/7 on-demand virtual services. Our membership-based model serves both individual consumers and employees at over 7,000 companies. Since becoming a publicly traded company in 2020, Amazon One Medical has continued to grow and innovate. We are committed to building a diverse and inclusive team while fostering a collaborative environment focused on delivering exceptional care to our patients, providers, and partners. We are seeking passionate, service-oriented individuals to support our mission of...

R202560953 Customer Care Specialist I (Manheim) Job Category:  Customer Care Group Job Level:  Individual Contributor Division:  Cox Automotive Location: 201 N 83rd Ave, Tolleson, Arizona Apply Now Description General Responsibilities: The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on...