Red Bull North America
Waddell, AZ, USA
Operations Full-time
Quality Assurance Coordinator
Red Bull North America
Waddell, United States
The Quality Assurance Coordinator (QAC) is responsible for managing all quality‑related consumer complaints for Red Bull North America, with occasional support provided to Red Bull Canada. This includes the end‑to‑end intake, investigation, documentation, reporting, and follow‑up of consumer quality issues to ensure timely, accurate, and compliant resolution.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
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CONSUMER QUALITY COMPLAINT MANAGEMENT
Monitor the Zendesk Quality inbox for any new quality complaints received
Perform all required information‑gathering activities with the consumer, including follow‑up via email
Document all incident details and updates in Zendesk
Coordinate all required follow‑up activities...