Ricoh
Hybrid (Chandler, AZ)
Account Management Specialist
Chandler, AZ, United States (Hybrid)
Job Description
Position Profile
This position is responsible for complex problem resolution and/or order management/processing for Ricoh's largest customers and/or dealer partners. Provides high level relationship management with internal and external customers by demonstrating prompt and thorough attention to issues and requests. Responsible for business retention by assisting with Service Level Agreement adherence and ensuring overall customer satisfaction. This position will identify the root cause of problems encountered by internal and external customers and will actively propose solutions. Ability to fully support the customer cross functionally and interacts with other members of the organization as required, in support of the customer and Ricoh. Supports Strategic and Enterprise level customers, along with dealers and...